Balanced Scorecard Toolkit for Crisis Management

An unforeseen event may jeopardize an organization’s smooth functioning, and a process which deals with such situations is called crisis management. A crisis situation calls for rapid thinking and feasible planning is imperative to handle any crisis. Technical mishap, natural calamity and financial misdemeanor are just some of the few instances of a crisis situation for any small business.

The foremost step to deal with a crisis in a business is to address the staff and reassure them of all possible remedies, and safeguarding their positions. The workforce needs to be counseled for their support and confidence; besides guiding them for consistent focus on the circumstances that requires extra vigilant observation and control. Many a times, a small bunch of grumblers exist who can act as a negative influence over the rest; hence, the management must take appropriate actions to keep these under close check, and if possible win them over too. Using a Crisis scorecard helps small businesses to effectively manage the process which also includes involving the employees in decision making process, makes them involved in the resolution procedure and assist in acquiring extra effort from their end. Building confidence levels all across and releasing stress through subtle doses of humor will certainly assist any business unit to come out of a crisis unscathed.