The BSC Toolkit for Crisis Management includes:
- 16 Scorecards related to crisis management. These scorecards are delivered as .BSC and Excel files. Balanced scorecards are designed for various areas of crisis management;
- Each scorecard includes 12-16 key performance indicators, in total there are 254 key performance indicators in BSC Toolkit for Crisis Management.
- Download the evaluation version of the scorecard.
Inside Balanced Scorecards
The BSC Toolkit for Crisis Management includes 15 scorecards. The example below shows how the scorecard like these is represented in BSC Designer Light. Download the evaluation version of the scorecards.
The example of the balanced scorecard and its indicators in the BSC Designer Light.
All scorecards in the BSC Toolkit for Crisis Management are delivered as .BSC and MS Excel files. Below is the example of how the Excel file looks like in the full version:
Leadership Balanced Scorecard after export to Excel
The list of Balanced Scorecards in BSC Toolkit for Crisis Management
General Crisis Management
- Natural Disaster Management Scorecard [16 key performance indicators]
- Risk Metrics Scorecard [16 key performance indicators]
- Government Agencies Crisis Management Scorecard [16 key performance indicators]
- Crisis Management Companies Scorecard [16 key performance indicators]
- Leadership Scorecard [17 key performance indicators]
Crisis Management in Finance
- Financial Crisis Scorecard [18 key performance indicators]
- Credit Risk Scorecard [14 key performance indicators]
- Financial Risks Scorecard [17 key performance indicators]
- Crisis management in mergers and acquisitions [16 key performance indicators]
IT Crisis Management
- Network Security Scorecard [16 key performance indicators]
- Data Leakage Prevention [16 key performance indicators]
- Data Loss Crisis Management [16 key performance indicators]
- IT Security Scorecard [10 key performance indicators]
Crisis Management and Security
- Identity Privacy Risks [16 key performance indicators]
- Intrusion Detection and Prevention Scorecard [17 key performance indicators]
- Security and Privacy Scorecard [17 key performance indicators]
admin Top 10 Crisis Plans
Whenever business entities face crises or disasters, such incidents or occurrences are marked by four main elements, namely, a threat to the operations or the image of the company, an element of surprise, very brief time in taking appropriate decisions, and a need for changing and adapting to the failures, crises, disasters, or incidents. Normally, all crisis management plans contain 3 phases. They are 1) the diagnosis of the danger signals or impending problems, 2) Choice of appropriate turnaround strategies, and 3) implementation of the processes of change and continuous monitoring of the implementation.
Apart from the above 3 phases, 6 leadership competencies had also been identified for facilitating organizational restructuring in all crisis situations. The management should:
- Build an environment of faith and trust within the organization and with all the stakeholders connected with the company
- Reform the mindset of the organization to meet all crisis situations
- Identify both the obvious and obscure weaknesses and vulnerabilities of the business
- Make rapid and intelligent decisions, including prompt and courageous actions without hesitation
- Learn from past disasters or crises for effecting immediate changes when situations warrant
- Develop effective human and material resources to meet crises and provide boost to the competency of the company
Along with the above steps, companies should also develop contingency plans well in advance as part of their crisis management plans. The first step in this plan is to ensure that the company is properly prepared for all crisis situations.
There should be a separate crisis management team and the team should rehearse various possibilities of crises by developing simulated scenarios and conduct practice drills to counter the crises. The company should inform all its employees that only designated people should make public utterances during crisis situations. In all crisis situations, the first few hours or days are the most crucial. Hence, the crisis management team should be able to respond to the problems with efficiency and maximum speed, without getting panicky. There should be defined plans for performing each crisis management function.
Accurate information should be provided inside and outside the company, since manipulated or incorrect information could backfire on the company and exacerbate the situation even more. Further, all crisis management plans should have concrete steps and approaches not only for short-term but also for long-term effects of all the decisions taken during the crisis. Apart from crisis management plan, each company should also have a strong plan of continuity of the business during and after the crisis situations.
admin Top 10 Crisis Plans
Target Corporation is the second largest retailer of discount products after Walmart in the United States. Target was ranked at 30 in the Fortune 500 list of companies, with revenues of $65.36 billion and profits of $2.49 billion. In October 2006, Center for Health, Environment, and Justice based at New York and a group of environmental and health organizations started an anti-polyvinyl chloride (PVC) campaign.
The campaign was conducted by these groups by displaying blowup plastic yellow ducks in front of all leading stores as a protest against the use of PVC and plastic products. Target was asked to reduce the PVC content in its branded products that mainly included children’s toys, infant products, fashion and packaging accessories, and shower curtains. A test of more than 50 toys conducted by Clean Water Action Alliance based in Massachusetts revealed that at least 11 toys had been contaminated with lead and out of them 10 had been made out of PVC.
admin Top 10 Crisis Plans
Surveys by American Customer Satisfaction Index (ACSI) in 2004 and 2007 revealed that Comcast was rated the worst in customer satisfaction rankings in the entire United States. The surveys included all companies and government agencies in the country. The surveys also showed that Comcast was not alone in poor customer satisfaction levels but the entire cable industry in the United States was culpable of this unsatisfactory customer service, with more than half of the cable customers in the country had registered complaints, irrespective of the cable operator.
Cable industry had the least score of below 60 in the surveys of ACSI. The ACSI surveys brought out the fact that the Customer Service Rating of Comcast had failed to improve from the time ACSI commenced the survey in 2001. The survey analyses stated that the Comcast was among the lowest scoring organizations in customer service rating of ACSI.
admin Top 10 Crisis Plans
Roy E. Disney, nephew of Walt Disney and son of Roy O. Disney, resigned from the board of Walt Disney Company in 2003. His close associate, Stanley Gold, also resigned from the board. Both of them had been highly critical of Michael Eisner, Chairman of Walt Disney Company, who had been running the organization for 20 years. Over the two decades of his reign at the helm of Walt Disney, Eisner had received more than $1 billion as monetary compensation.
Roy Disney and Gold led the campaign for the ouster of Eisner. Finally, on March 3, 2004, an unprecedented and surprising 43% of the shareholders, rallied by Roy Disney and Gold, voted against Eisner’s re-election as chairman of the board. At that time, the company was also fighting a hostile takeover bid by Comcast, the cable television group in the United States. Comcast had offered $60 billion for the takeover bid. George Mitchell, former senator, was elected as chairman but Eisner continued as chief executive.
admin Top 10 Crisis Plans
Dow Chemical Company now owns Union Carbide. The Bhopal plant of Union Carbide in India witnessed the leakage of methyl isocyanate (MIC) gas and few other chemicals in the midnight of December 2 and 3, 1984. Hundreds of thousands of people were exposed to the lethal gas leakage. This was the largest industrial catastrophe in the history of the world. The exact death toll count had been differing.
The immediate official death toll estimate was 2,259. The state government estimated that 3,787 people died due to the gas release. However, other estimates varied between 11,000 and 15,000. Further, 558,125 people were injured, with about 3,900 persons suffering permanent and severe disabling injuries, while another 38,478 persons affected by partial and temporary illnesses. Union Carbide Corporation was purchased by Dow Chemical Company in 2001. Several civil and criminal cases had been filed in the District Court of Bhopal in India and the United States District Court in Manhattan, New York, United States.
admin Top 10 Crisis Plans
ConocoPhillips is a multinational energy company with headquarters in Houston, Texas, United States. It is the fifth largest energy organization in the world in private sector. On April 16, 2001, a fire and explosion occurred at the Humber Refinery. The refinery area was devastated and many buildings in the site were seriously damaged. Surrounding properties in South Killingholme village and other places also suffered widespread damage.
However, there were no deaths or injuries, since the disaster struck on a bank holiday and very few workers were at the site at the time of fire and explosion due to shift changeover. Investigations revealed that ConocoPhillips had failed to understand the conditions under which the pipework was operating. The company had not inspected the pipework properly in the Saturate Gas Plant (SGP) of the Humber Refinery. After the incident, Judge Reddihough seriously indicted ConocoPhillips for breach of safety and health legislation, mentioning that the incident could have been catastrophic.
admin Top 10 Crisis Plans
Julian Assange of WikiLeaks, who had become famous all over the world through hundreds of thousands of confidential files and documents, mentioned on November 29, 2010 that he was planning to expose a major American Bank in the beginning of 2011. He stated that data from the hard disc of an executive of the bank would reveal a vast ‘ecosystem of corruption’. Assange did not even name the bank but everyone promptly assumed that the targeted bank was Bank of America. The shares of the bank dropped sharply on this suspicion alone. According to financial experts, the details contained in the hard disc supposedly acquired by WikiLeaks could only be part of the investigation conducted by the federal authorities. At that time, the bank handed over several sensitive documents to the SEC, the Attorney General’s Office of New York State, and other federal investigators.
admin Top 10 Crisis Plans
General Electric is a multinational conglomerate with headquarters in New York, United States. The company has five major divisions, Energy Infrastructure, Consumer & Industrial, Technology Infrastructure, NBC Universal, and Capital Finance. GE is ranked fourth in the Fortune 500 companies. Several decades ago, the company used polychlorinated biphenyl hydrocarbons, termed as PCBs for manufacturing transformers and other electrical equipment in the plants of GE located along the Hudson River.
Substantially large quantities of PCBs got mixed into the Hudson waters and remained as its bottom sediments. Only in the 1970s, the knowledge of the harmful health effects of PCBs was realized by the government and environmentalists. The government immediately banned the use of PCBs and GE also complied with the ban. However, the PCBs had remained in Hudson River as sediments near the GE plants until now. Litigations ensued and costly dredging and cleaning plans had been formulated.
admin Top 10 Crisis Plans
Chevron is a multinational energy company with headquarters in San Ramon, California, United States. The Goldman Environmental Prize declared Pablo Fajardo Mendoza and Luis Yanza of Ecuador as winners of its annual ‘eco-leaders’ prize. Fajardo and Yanza had been leading one of the biggest legal battles in global history against Chevron on its key role in the massive environmental pollution caused by the company in that region due to its petroleum activities.
Yanza and Fajardo had been demanding that Chevron should pay for the cleaning up of the 20 billion gallons of wastewater due to drilling and 17 million gallons of crude oil that had been dumped by the company into the Ecuadorian Amazon region. Yanza leads the Amazon Defense Front that had launched legal action against Chevron, while Fajardo is the lawyer leading the case against Chevron. The case had been described as a massive legal battle against a global giant corporation by a local community.
admin Top 10 Crisis Plans
