The new version of Balanced Scorecard Designer now supports strategy maps, that is a great way to represent goals of your company or crisis management program in the visual way. The map supports not only performance indicators, but any visual, custom object can be added to the map.
Here is how the crisis management strategy map looks like:
KPI Name: Government Crisis Management Balanced Scorecard Metrics
Related KPIs: Mergers and Acquisitions, Data Loss, Crisis Management Companies
Customers also viewed: Risk Metrics Pack | Financial Metrics Scorecards
Some reports were generated with Balanced Scorecard Designer for the Government Crisis Management Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:
The Balanced Scorecard Designer software was used to create this KPI.
Crisis is an event that means ‘emergency event’. It can occur in any type of organization, be it government or private, and can create problems for the entity. Crisis management aims at avoiding and managing such crisis. This can be done more effectively by identifying the key performance indicators.
In government agencies, KPIs can be categorised into 4 perspectives namely, financial perspective, information and knowledge management perspective, team management and operational efficiency.
Financial perspective includes percentage government aiding, percentage non-government aiding, percentage aiding from public and percentage increase in outlays. It provides the financial overview of the government agencies.
Information and knowledge management perspective includes KPIs such as sources of information, external communication and awareness programmes, knowledge management and percentage increase in informational system reach.
Team management perspective deals with team related activities. It include number of crisis management teams, technical training sessions, percentage experienced members and psychological and motivational training sessions.
Operational efficiency perspective refers to the efficiency of crisis management of government agencies. It includes average time taken, percentage of crisis successfully resolved, number of supervisory committees, coordination.
KPI in Excel – Screenshot:
KPI Name: Financial Crisis Balanced Scorecard Metrics
Related KPIs: Financial Statement Analysis, Market Risk, Financial Risks, Operational Risk, Active Portfolio Management, Financial Outsourcing, Financial Benchmarking, Personal Finance
Customers also viewed: Accounting Metrics | Banking Metrics
Some reports were generated with Balanced Scorecard Designer for the Financial Crisis Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:
The Balanced Scorecard Designer software was used to create this KPI.
When an organization experiences a financial downturn, it has to take into consideration a variety of factors to effectively deal with the situation. The need of the time is to use a standard framework that can help in getting a holistic view of the business. KPIs arranged in a Balanced Scorecard can help the business in managing its performance during a financial crunch.
KPIs in this regard can be broadly grouped under four perspectives- financial, business development, operational and workforce management.
Financial Management consists of KPIs such as % increase in credit days, % decrease in debtor days, liquidity ratio, accuracy of financial risk forecasts and consistency of cash flows.
Business Development Perspective takes into account KPIs like number of new long-term contracts initiated, client oriented products and services introduced, lead generation effectiveness, response level.
Operational Perspective provides an insight of the operations of the business. It comprises of KPIs like % reduction in decision-making and lead time, % decrease in cycle time to resolve adjustments, simplification of lending conditions and identification of negative patterns.
Workforce Management Perspective provides measures to effectively manage the workforce during financial crunch. It includes KPIs such as % decrease in staff turnover rate, training uptake, % decrease in sickness/absence Level, crisis communication and continuity of information and feedback.
KPI in Excel – Screenshot:
KPI Name: Crisis Management Companies Balanced Scorecard Metrics
Related KPIs: Mergers and Acquisitions, Data Loss, Government Crisis Management
Customers also viewed: Risk Metrics Pack
Some reports were generated with Balanced Scorecard Designer for the Crisis Management Companies Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:
The Balanced Scorecard Designer software was used to create this KPI.
Key performance indicators (KPIs) are the yardsticks against which an organization can easily measure its current performance and at the same time, devise methods to control future activities. They protect the companies from deviating and falling into a crisis situation.
Undoubtedly, for a Crisis management company KPIs can be immensely helpful. For such companies, they can be broadly classified into four categories: Financial, Customer, Education and growth and Internal processes.
Financial indicators reflect the performance of the company in financial terms. Revenues generated, profits earned, fee charged etc., can be used as parameters here.
Customer perspective refers to the image of the company among its customers on the basis of its various accomplishments. This can be known by the number of clients, cases resolved, awards and credibility ratings.
A very important aspect for the working of a crisis management company is to ensure that its employees possess the right kind of skills and training to tackle any kind of situation. Therefore, number of technical and psychological training sessions held, counseling provided and compensation play a significant role.
Internal processes perspective is another important dimension to look out for. Efficiency of the company would depend on the time it takes to resolve the issues, number of experienced personals and different services provided across various fields.
KPI in Excel – Screenshot:
Today, in the time of financial crisis and recession it is important to learn more about performance management tools that can help with identification of the problems, controlling and as a result improving business performance.
In this blog we are going to write about such performance measurement tools as KPIs, metrics, balanced scorecards. If you feel that your product fits this niche, please, write to us, we will be happy to review it.
If you know about any good tips or ideas on how to manage business in down-turn times, let us know.
